Cancellation Policy

Last updated: May 2026

This policy applies to bay rentals booked through PTP’s Lift & Fix online or by staff.

Cancel or reschedule online

Logged-in customers can cancel or reschedule upcoming bookings from the portal dashboard, subject to the windows below.

Booking windows

• Minimum notice: Book at least 1 hour before your bay time.
• Maximum advance: Book up to 30 days ahead.

Notice periods

• 4+ hours before start: Cancel or reschedule free from your portal dashboard.
• Less than 4 hours: Online cancel and reschedule are closed. Contact us if you need help.
• No-show: Full booked time may be charged and future booking privileges may be limited.

How to cancel

Use Cancel on your portal dashboard, or email info@liftandfix.ca with your name, booking date, and confirmation ID.

Memberships

When membership plans launch, separate membership cancellation terms will apply and be posted here.

Contact

Questions: info@liftandfix.ca